Open Access Open Access  Restricted Access Subscription Access

Ranking of Public Bus Alternatives using Hybrid Multi-Criteria Decision Making Approach under Fuzzy Environment: A Case Study of Kathmandu

Mr Anil Marsani, Mr Subid Ghimire, Mr Saurav Parajuli, Mr Sujan Kumar Singh, Mr Sulav Kafle, Mr Sushant Tiwari, Ms Suman Khadka

Abstract


User satisfaction is an intrinsic aspect of any service and since public transport is a service based supply, it has to be continuously assessed for user satisfaction. This paper aims at depicting the results of the hybrid approach based on user satisfaction and multi criteria decision making, applied for the ranking of the public bus alternatives in Kathmandu. The
implemented approach expounded vividly in the methodology is abode of three stages, explicitly, collection of data pertaining to user satisfaction under each established criteria, determination of relative weights of criteria used to evaluate the alternatives on the basis of judgements from the experts and finally the integration of user satisfaction with expert opinion to rank the alternatives. Fuzzy environment endows a comfortable opportunity to the users and the experts to provide pertinent ratings in qualitative terms like high, very high or low rather than ratings in discrete numbers.



Full Text:

PDF

References


"National Population Census," Government of Nepal, Kathmandu, 2011.

JICA, Data Collection Survey on Traffic Improvements in Kathmandu, Kathmandu, 2012.

Ö. N. Bilişik, M. Erdoğan, İ. Kaya and H. Baraçlı, "Ahybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul," Total Quality Management and Businees Excellence, pp. 1141-1159, 2013.

H. D. Chung-Hsing Yeh and Y. H. Chang, "Fuzzy multicriteria analysis for performance evaluation of bus companies," European Journal of Operational Research, pp. 459-473, 2000.

B. Pandey, Evaluation of user satisfaction of public transportation in lamachour chhorepatan route of pokhara valley, Pokhara: IOE, Western Reegional Campus, 2017.

S. Duleba, T. Mishina and Y. Shimazaki, "A dynamic analysis on public bus transports supply quality by using ahp," Transport, pp. 268-275, 2012.

A. Awasthi, S. S. Chauhan, H. Omrani and A. Panahi, "A hybrid approach based on servqual and fuzzy topsis for evaluating transportation service quality," Computer and Industrial Engineering, pp. 637-646, 2011.

S. Önüt and S. Soner, "Transshipment site selection using ahp and topsis approaches using fuzzy environments," Waste Management, pp. 1552-1559, 2008.

S. Y. Metin Dagdeviren and N. Kilinc, "Weapon selection using ahp and topssis method under fuzzy environment," Expert System With Application, pp. 8143-8151, 2009.

Y. Zarook, N. Javadian and J. Rezaeian, "A hybrid method based on ahp and topsis with uncer-tain data for mgadm problem," Internation Journal of Industrial and System Engineering, 2015.


Refbacks

  • There are currently no refbacks.