Incident Management Using Lightning Connect To Connect External Databases

Abstract

Salesforce Lightning concept is used to create powerful, engaging applications with drag-and drop components for everything from standard fields, reports and charts, to partner-built components from App Exchange marketplace, to your own custom designs. Incident management describes the activities of an organization to identify, analyze and correct hazards to prevent a future re-occurrence. Lightning Connect is used for managing incidents and let’s seamlessly access data from external sources, side-by-side with the Salesforce data. We can also pull data from legacy systems such as SAP, Microsoft and Oracle in real time, without making a copy of the data in Salesforce. And it is all easily configured by a simple yet powerful point and click interface.